TERMS & CONDITIONS

 

1. Scope

 

 

These Terms and Conditions apply to all orders placed by consumers (§ 13 German Civil Code – BGB) via the online shop

www.2storieskids.com.

 

The seller is:

 

Caelan GmbH

Kyffhäuserstraße 13

40545 Düsseldorf

Germany

Email: contact@caelan.de

 

2. Conclusion of Contract

 

 

The product descriptions displayed in the online shop do not constitute legally binding offers.

 

By clicking the “Buy Now” button, you submit a binding order for the goods contained in your shopping cart.

 

A contract is concluded when we confirm your order by email or dispatch the goods.

 

3. Prices and Shipping

 

 

All prices include applicable VAT (where legally required).

 

We ship worldwide.

 

Shipping costs are displayed separately during the checkout process.

 

For international deliveries, additional customs duties, taxes, or fees may apply. These charges are the responsibility of the customer.

 

4. Payment

 

 

The following payment methods are available:

  • Credit Card (via Shopify Payments / Stripe)

  • PayPal

 

Payment is due immediately upon conclusion of the contract.

 

We do not store credit card data on our servers.

 

5. Delivery

 

 

Delivery is made to the address specified by the customer.

 

Estimated delivery times are stated on the respective product page.

 

If a product is unavailable, we will inform you without delay.

 

6. Retention of Title

 

 

The goods remain our property until full payment has been received.

 

7. Right of Withdrawal

 

 

Consumers have a statutory right of withdrawal.

 

 

Withdrawal Period

 

 

You have the right to withdraw from the contract within 14 days without giving any reason.

 

The withdrawal period begins on the day you or a third party designated by you receives the goods.

 

 

Return Costs

 

 

The direct costs of returning the goods shall be borne by the customer.

 

 

Refund

 

 

Refunds will be processed after we have received and inspected the returned goods.

 

8. Damaged or Defective Goods

 

 

If goods are delivered damaged or defective, please contact us immediately.

 

In such cases, we will cover the costs of replacement or return shipping.

 

9. Warranty

 

 

The statutory warranty rights under German law apply.

 

10. Liability

 

 

We are fully liable in cases of intent and gross negligence.

 

In cases of slight negligence, we are liable only for breaches of essential contractual obligations.

 

11. Online Dispute Resolution

 

 

The European Commission provides a platform for online dispute resolution (ODR):

https://ec.europa.eu/consumers/odr/

 

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

 

12. Governing Law

 

 

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

 

For consumers residing outside Germany, mandatory consumer protection provisions of their country of residence remain unaffected.